At D2 Associates Limited we aim to do everything we can to ensure our customers receive the best possible service. If our service or that of any of the insurers displayed on our website fails to live up to the high standards you expect, we will do our utmost to resolve your query as quickly and fairly as possible. If you are not happy with our service, we would like to hear about it so we can take action to put things right.
You can register a complaint the following ways.
If you send us an email, it is important that you understand that internet emails are not necessarily secure and information could be intercepted, lost or destroyed. If you do intend to email us with details of your complaint, please do not include any financial account details or confidential information.
D2 Associates Ltd
26 Lintot Square
In the unlikely event that we can not reach agreement with you we will send you a final response letter. This letter will clearly set out our position in relation to your complaint. You will also receive a leaflet explaining your referral rights to the Financial Ombudsman Service.
Online Dispute Resolution
The Online Dispute Resolution (ODR) is an initiative from the European Commission for EU residents who have purchased goods or services online.
If you have purchased a policy online you can submit a complaint through the ODR system.
The platform will send your complaint to an Alternative Dispute Resolution (ADR) provider who will work to solve the problem. In the UK this is the Financial Ombudsman Service.
The ODR platform can be accessed by clicking here